Authorized Training Centers-related

Supporting operational processes for around 50 ATCs globally:

• Daily monitoring of partner and customer questions around certification paths and answering these (5-10 enquiries a day)
• Providing Certification portal access to the Authorized Training and Testing Centers on demand
• NRF licenses provisioning to new ATCs (on demand)
• Uploading new exams to Certification portal
• Support with ATC & trainer onboarding support: sharing links for materials, creating accounts for exam participants, tracking exam results (on demand)
• Supporting contracts & amendments signing with existing ATCs at the end of the calendar year
• Delivering monthly & quarterly closing reports for Russian ATCs
• Certificates provisioning to course & exam attendees, ATCs and certified instructors

Partner readiness projects-related

• Logistics support for Global partner webinar projects: links setup, calendar blocker preps, event moderation, attendance & feedback analytics (monthly)
• Setting tasks for readiness courses upload to the Partner Portal and tracking progress (1-2 tasks a week)
• Operational support of the partner newsletter production, layout finalization & distribution (monthly)
• Supporting partner certification process: uploading exams to the portal, provisioning access, monitoring errors, identifying system bugs and work with dev team on resolution (ongoing)

Qualifications

• Fluent English – upper-intermediate level and above
• University – no preferences
• Specialization – business administration, management, economics, marketing, philology/foreign languages, computer science
• Working hours – 30 hours per week

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