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Responsibilities: - acts as the routine contact point, receiving and handling requests for support;
- responds to a broad range of service requests for support by providing information to fulfill requests or enable resolution
- Mac and PC desktop support (Initial configuration, life cycle maintenance, continuous technical support for users, configuration and maintenance of PCs);
- provide office equipment support and events support;
- provision of network security settings, interaction with the information security department;
- inventory and maintenance of employees' PC database by hardware and software components;
- providing the necessary assistance to users, prompt response to employee requests;
- commissioning of equipment, diagnostics, minor repairs of office equipment.
Qualifications: - IT experience at least 3 years;
- hands-on experience working and prioritizing requests in an established ticketing system;
- strong English (Intermediate or higher);
- knowledge of MacOS;
- knowledge of Linux OS;
- experience with AD, GPO, DNS, DHCP, WSUS;
- knowledge of Google Workspaces;
- knowledge of the principles of network operation, basic skills in setting up active network equipment (desirable Mikrotik, good if knows CISCO, HP (Aruba), Ubiquity)
- responsibility and independence in work;
- would be beneficial:
knowledge of ITIL methodology;
knowledge of Windows Server 2008/2012/2016 Conditions & Benefits: - unlimited opportunities for professional and career growth, regular external and internal training from our partners;
- partially or fully paid additional training courses, English classes with a teacher in the office;
- personal growth programs in which we set goals and move towards them together;
- become part of an international team of professionals and just good people who together create one of the coolest success stories in the global IT industry.
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