Client Support Team Lead вакансия 112075151

Вакансия:	Client Support Team Lead
Работодатель:	Дартс рекрутинг сервисез
Обновлено:	28.11.2024 18:31:10
Регион:	Тбилиси
Опыт работы:	От 1 года до 3 лет
Оплата:	До 1700 EUR
Тип занятости:	Полная занятость
Описание:	Our partner the large developer is looking for a Client Support Team Lead to join their team. Overview We are looking for a motivated and collaborative Client Support Team Lead to help coordinate and support our Business Support team. This role will involve guiding a small team of support representatives, handling client inquiries, and ensuring smooth day-to-day operations. The ideal candidate is experienced in client support, familiar with support tools, and eager to foster team cohesion and quality service. Key Responsibilities: Serve as a point of contact for team members during client interactions, providing guidance on best practices and effective responses. Coordinate daily team activities, ensuring that client inquiries are managed promptly and efficiently through Intercom and our CRM system. Handle escalated client issues when necessary, working with other team members to resolve complex cases. Assist in creating and updating internal resources, such as support guides and FAQs, to empower the team in their roles. Provide feedback to team members, recognizing strengths and identifying areas for improvement to support skill development. Collaborate with the heads of business support to identify opportunities for team training, workflow improvement, and process optimization. Key Requirements & Preferred Qualifications: Experience in a client support role, preferably within a B2B or tech-focused environment. Familiarity with Intercom, CRM systems, and/or KYC technology (or a strong interest in learning). Strong communication skills with a focus on problem-solving and team support. Ability to work collaboratively, providing peer support while assisting the manager with team coordination. Excellent time-management skills, with the ability to balance client needs with team priorities. Prior experience in a senior support role or as a mentor to other support representatives. A proactive approach to identifying client needs and proposing solutions. Interest in support process improvement and team-oriented service excellence. Benefits: Competitive salary and benefits package. Remote work from anywhere in the world. Working hours: 07:30 - 15:30 / 15:00 - 23:00 . Employment under a service contract. Prospects for career growth. Opportunities for professional development and career advancement. Collaborative and dynamic work environment.

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