We are «Advert Labs» and we are engaged in online advertising and our main project is support and development of the international online advertising platform, which is one of the Top 3 in the world.

We work with all popular advertising formats: popunders, inpage pushes, natives, banners. We cooperate with the direct advertisers and webmasters, affiliate programs, networks and affiliates.

Currently we are expanding and we are looking for a Customer Service Specialist (night shift work) for the Publishers team.

Schedule: 2/2 for 12 hours, starting from 9pm up to 9am (GMT+3) (working remotely is available).

Key responsibilities:

• communication with the clients all over the world, answering their questions via Live Chat (Intercom), email and other communication channels;

• troubleshooting common (and unusual) problems with online advertising;

• active cooperation with the related teams;

• large amount of training: we are very interested in the high quality of services, so we invest a lot of resources into the employee’s development.

Our expectations:

• stress resistance, friendliness and communication skills;

• willingness to work with the routine and similar tasks;

• oral and written English - B2 level;

• troubleshooting and problem solving thinking.

Will be a great plus:

• relevant experience in client service / guest service / technical support;

• basic understanding of HTML and CSS, CMS experience, or technical literacy;

• ticket systems knowledge;

• understanding of the advertising formats (popunder, inpage push, native and banner);

• Fluency in Spanish.

We offer:

• transparent motivation system and bonuses;

• official employment according to the Labor Code of the Russian Federation;

• possibility of full remote work;

• training and onboarding system with an interested mentor;

• opportunity for the career growth within the company;

• cool corporate culture where you can find friends;

• a streamlined and simple process of the interaction between teams without bureaucracy.

Lack of experience is not a great problem for us - we will teach and help you with everything, but a good level of English language is important for us. Therefore, when applying for a vacancy, be sure to send a detailed answer to the question in English: what attracts you to a client support position?

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