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About the role:
We’re looking for a Remote Technical Support Specialist with hands-on experience in HVAC or appliance repair. This role involves supporting franchise technicians, guiding diagnostics and repairs, and helping resolve complex cases. Strong communication skills, U.S.-based field experience, and solid technical knowledge are essential.

Responsibilities:

• Provide technical support to franchise locations on HVAC and appliance repair issues.
• Offer guidance on diagnostics, repair processes, and parts selection.
• Assist on-site technicians in resolving complex technical cases.
• Maintain internal documentation and knowledge base.

Requirements:

• Hands-on experience working as a technician in the U.S. (HVAC or appliance repair).
• Understanding of U.S. standards and equipment.
• Proficient computer skills and ability to use basic online communication tools.
• Ability to clearly explain technical solutions.
• English level B2 or higher.

Conditions:

• Remote work with the ability to work from anywhere in the world;
• Work schedule: Monday - Friday, 8:00 AM to 5:00 PM California time
• Probationary period - 2 months
• Salary is $2500 monthly

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