| Описание: | Job Opening: Customer Support Representative Company: SOT LLC SOT LLC, a leader in herbal dietary supplements and wellness products, is seeking a highly skilled Customer Support Representative to join our dedicated team. This role is crucial for maintaining the exceptional service and support our customers expect from us. This is a remote position, allowing you to work from your location. Key Responsibilities: - Provide timely and accurate responses to customer inquiries via email, live chat and phone
- Efficiently manage multiple customer issues in a fast-paced environment.
- Process orders, returns, and replacements accurately and promptly.
- Work with the inventory system to ensure product availability and updates.
- Maintain a thorough understanding of our product offerings to offer tailored solutions to customer needs.
- Conduct research to address customer queries and stay updated on relevant company and industry developments.
- Compose and update short articles for our website to assist with customer education and engagement.
Requirements: - Language Proficiency: Excellent command of both English and Russian language (C2 level or native) with strong writing and verbal communication skills.
- Adaptability: Ability to quickly adapt to new information and varying customer demands.
- Research Skills: Skilled in navigating and sourcing information effectively to resolve customer issues.
- Procedural Compliance: Must be able to follow detailed procedures and protocols to ensure consistency in customer interactions.
- Team Orientation: Looking for a proactive team member who is enthusiastic about working and contributing to team goals rather than merely occupying a position.
Work Hours: - This position requires working hours from 7 AM to 4 PM, Mountain Time.
Additional Job Details: - Contract Type: This position is offered on a contractual basis.
- Payment: Candidates must be able to receive international payments. Preferred payment methods are Payoneer or any bank card issued outside of Russia and Belarus.
- Compensation and Benefits: We offer stable pay, performance bonuses, paid sick leave, paid vacation, a gym reimbursement program, and birthday gifts.
- Assessment: Candidates will need to complete an initial assessment. Successful candidates will be invited for a follow-up interview conducted in English.
If you are driven to deliver excellent customer service and are looking for a dynamic role in a supportive environment, we would love to hear from you. Join us at SOT LLC, where your effort is not just appreciated but rewarded. How to Apply: Please submit your resume and a brief cover letter highlighting your customer support experience and why you would be a perfect fit for this role. We look forward to your application and potentially welcoming you to our team! |
