Hey, this is The Open Platform! We are a venture studio focused on building and scaling Web3 startups for mass audiences from the ground up. The companies we create are centred in the areas of NFT, DeFi, GameFi and SocialFi. We are looking for a P2PCustomer support specialist to join our portfolio company. Responsibilities: - Respond to customer inquiries via chat in a professional and timely manner.
- Analyze and assess customer situations to provide accurate solutions.
- Handle user appeals.
- Collaborate with team members to improve the overall customer experience.
- Suggest improvements to the product.
Qualifications: - Must have: proven experience in a customer support role, working with a non-custodial and with appeals on a P2P market.
- Preferred: experience in the cryptocurrency industry.
- Logical thinking.
- Intermediate proficiency in written English.
- Excellent problem-solving skills and attention to detail.
- Strong interpersonal and communication skills.
- Ability to work independently and as part of a team in a fast-paced environment.
Conditions: - Salary commensurate with experience; we value professionals and are ready to offer above-average income.
- Support for your development: conferences, certification, and training with compensation from the company.
We are looking for people who can work a 2/2 schedule and start work from 7 pm to 3 am GMT +3. Why it is a fantastic opportunity: - Our business is growing at an exponential scale.
- Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
- Be based remotely.
- Compensation for medical expenses.
- Provision of necessary equipment.
- Annual vacation of 28 calendar days.
- 14 days of paid sick leave to support your health and recovery when needed.
- Access to internal English courses for continuous learning and improvement in language skills.
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