​​​​​​​Responsibilities:
Warranty Claims Management:
Oversee the processing and administration of warranty claims.
Ensure all claims are handled promptly and in accordance with company policies and procedures.
Review and approve warranty claims, ensuring accuracy and completeness of documentation.
Customer Service:
Address customer inquiries and complaints regarding warranty issues.
Provide technical support and guidance to customers and service technicians.
Maintain a high level of customer satisfaction through effective communication and problem resolution.
Data Analysis and Reporting:
Analyze warranty data to identify trends, issues, and areas for improvement.
Generate regular reports on warranty claims, costs, and other relevant metrics.
Present findings to senior management and recommend process improvements.
Process Improvement:
Develop and implement procedures to improve the efficiency and effectiveness of warranty processes.
Collaborate with other departments, such as Quality Assurance and Product Development, to address recurring warranty issues.
Stay updated on industry best practices and incorporate them into the company’s warranty policies.
Compliance and Documentation:
Ensure compliance with all relevant regulations and industry standards related to warranties.
Maintain accurate and organized records of all warranty claims and related documentation.
Update and manage warranty policies and guidelines as necessary.

​​​​​​​​​​​​​​Technical Expertise:
Ability to understand and interpret technical product specifications and documentation.
Competence in managing warranty claims and processes.
Customer Service Orientation:
Strong focus on customer satisfaction and experience.
Ability to handle customer complaints and resolve issues efficiently.
Leadership and Management:
Ability to lead and manage a team, if applicable.
Skills in training and developing team members.
Analytical Skills:
Proficiency in data analysis and interpretation.
Ability to use data to make informed decisions and improve warranty processes.
Interpersonal Skills:
Strong interpersonal skills to work effectively with various departments and external partners.
Ability to negotiate and mediate between customers, suppliers, and internal teams.
Compliance and Regulation:
Understanding of compliance issues related to warranties.
Ability to ensure warranty processes adhere to relevant regulations and standards.
Education:
Bachelor's degree in Business Administration, Engineering, or a related field.
Advanced degree or certifications in warranty management or related fields are a plus.
Experience:
Proven experience in warranty management, customer service, or a related field, typically 3-5 years.
Experience in the specific industry (e.g., automotive, electronics, appliances) is highly desirable.

This is a full-time position, open to Uzbek nationals and those authorized to work in Uzbekistan. The successful candidate will be offered a competitive salary and benefits package, professional development training, and the potential for career growth opportunities.

All hiring decisions are made on the basis of appointment requirements, merit, and individual qualifications. All candidates will be selected based on appointment matching and rigorous background checks. Only short-listed candidates will be contacted.

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